A message to our patients.

At Laindon Medical Group, we are committed to providing exceptional healthcare services to our community. Whether you are a new patient or a returning visitor, we are here to support your well-being.

The easiest way to contact us is by using Accurx, our secure online messaging system. Accurx allows you to quickly and safely contact the practice, for appointment queries, prescription questions, sick notes, test results, and general admin enquiries. For more information on how Accurx works, please click here.

You can also contact us by phone on 01268 209363.

We’re here to help and look forward to supporting you.

We know it can sometimes be difficult to get a routine appointment with a GP or Nurse within a preferred timeframe. Demand is often unpredictable, and missed appointments (known as DNAs) make this even harder to manage.

When patients miss an appointment without telling us, another patient misses the chance to be seen. Missed appointments also waste valuable NHS resources and increase costs for the Practice.

Remember: your DNA is another patient’s denied appointment.

NHS England » You and your general practice

Our Mission

The Laindon Medical Group will work with the local population, relevant local agencies and Basildon and Brentwood Clinical Commissioning Group to ensure a sustainable health and care system to improve health and wellbeing.

We will work in partnership with our communities to enable people to live full active and independent lives promoting self-care and building resilience.

We will lead and enable our staff to deliver safe, high quality equitable care. We will be an organisation of clinical and managerial leaders who have the necessary skills, capacity, and capability to lead positive change for the communities we serve.

Comprehensive Services

Explore our range of services, including:

• General Practice: Our experienced doctors are here to address your primary care needs, from routine check-ups to managing chronic conditions.
• Nursing Services: Our skilled nurses provide wound care, vaccinations, health screenings, and more.
• Specialist Clinics: Access specialized care in areas such as cardiology, dermatology, and women’s health.
• Health Promotion: Stay informed about preventive measures, healthy lifestyle choices, and community events.

Patient-Centered Approach

We put you at the heart of everything we do. Your comfort, trust, and well-being matter to us. Feel free to ask questions, share your concerns, and actively participate in your healthcare decisions.

Aims and Objectives

Our aims and objectives are:

• To provide the best quality medical care to our patients
• To ensure that patients have confidence in the service we provide
• Be committed to our patients’ needs
• Act with integrity and complete confidentiality
• Be courteous, approachable, friendly and accommodating
• Ensure safe and effective services and environment
• To be innovative and forward thinking
• To work collaboratively with outside agencies
• To maintain our motivated and skilled work teams
• Through monitoring and auditing, continue to improve our healthcare services
• Maintain high quality of care through continuous learning and training
• To guide our employees in accordance with diversity and equality
• To ensure effective and robust information governance systems
• Treat all patients and staff with dignity, respect and honesty

Our purpose is to ensure that patients registered with Laindon Medical Group are provided with high quality health care, whilst maintaining a friendly and safe practice.

Aims and Objectives.docx

Laindon Medical Group strongly supports the NHS Policy on Zero Tolerance attitude towards staff. Anyone attending the surgery who abuses the clinicians, staff or other patients, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Complaints Procedure

• Order medication and set up a nominated Pharmacy from the comfort of your home
• Book appointments 24/7
• Cancel appointments for you and your family and receive medication reminders with NHS app.

The NHS App will use NHS Login, allowing most patients to verify their own identity in the App, avoiding the need to visit the practice. 

Download it here today from the Apple App Store or Google Play.